TERMS AND CONDITIONS

Last Updated: 14th of January 2025

Welcome to Cocktail Joe (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of and access to the www.cocktailjoe.co website (the “Site”), our integrated online store, and any related services (collectively, the “Services”). By accessing or using our Site and Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our Site and Services immediately.

1.1 Binding Agreement
By using our Site or Services, you acknowledge that you have read, understand, and agree to be bound by these Terms. You also agree to our Privacy Policy (if applicable), which is incorporated by reference into these Terms.

1.2 Additional Contracts
For certain products or services, we may offer or require a separate, additional contract. In the event of any conflict between these Terms and the additional contract, the terms of the additional contract will govern.

2.1 Legal Drinking Age
You must be of legal drinking age in your jurisdiction to access or use any portions of our Site or Services related to alcoholic beverages. By using such portions, you represent and warrant that you are of legal drinking age.

2.2 Compliance with Laws
You agree to comply with all applicable local, state, federal, and international laws, rules, and regulations in connection with your use of our Site and Services.

3.1 Product Descriptions and Pricing
We strive to accurately display products, descriptions, and prices. However, we do not guarantee that product details or pricing are free of errors. All prices are subject to change without notice.

3.2 Order Acceptance and Cancellation
Your order constitutes an offer to purchase. We reserve the right to accept, decline, or cancel any orders, including those for which you have received a confirmation email. If your order is canceled after payment has been processed, we will issue a refund in accordance with our policies.

3.3 Payment
By providing a payment method, you represent and warrant that you are authorized to use it. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method in connection with purchases on our Site.

3.4 Shipping and Delivery
We ship products to various locations. Shipping timelines vary and are estimates only. Once items leave our facility, the risk of loss or damage passes to you, unless otherwise required by law.

4.1.1 Scope of Warranty
We offer a two-year limited warranty (“Warranty”) from the date of purchase for manufacturing defects and workmanship on eligible products. This Warranty is not subject to any geographical limitations.

4.1.2 Exclusions
This Warranty does not cover:

• Normal wear and tear
• Misuse, neglect, or improper storage
• Damage caused by accidents or external events (e.g., natural disasters)
• Unauthorized alterations or repairs
• 
  

4.1.3 Proof of Purchase
To be eligible for Warranty service, you must provide valid proof of purchase and any documentation we request to verify the product’s authenticity and your ownership.

4.1.4 Warranty Claim Process

• Filing a Claim: If you believe your product has a defect covered by our Warranty, please contact us at [email/phone]. We may request photos or a detailed description.
• Customer Responsibility for Shipping: You are responsible for shipping costs associated with sending the product to us for Warranty evaluation.
• Repair or Replacement: If we determine that the product is defective, we will, at our sole discretion, repair or replace it. If your product is no longer available, we may offer a comparable replacement.

4.2.1 Condition of Goods
We do not accept returns if the product is in good condition and not damaged from our side. This means that if, upon receipt of the returned item, we determine it is free from defects and was not subject to manufacturing errors, you will not be eligible for a refund or exchange.

4.2.2 Exceptions

• Damaged from Our Side or Wrong Items Shipped: If you receive a product that is damaged due to our error or if we shipped the wrong item, please contact us within [number of days] of delivery. We will provide instructions for a return or exchange at no additional cost to you.
• Return Authorization: In any cases where returns or exchanges are permitted (e.g., damaged or incorrect items), you must obtain a Return Authorization (“RA”) from us before sending the product back.

5.1 Non-Returnable Policy
Certain high-value products or machines  are non-returnable, except in cases of damage attributable to our side or if an incorrect item was shipped. Once delivered and accepted, the sale is considered final.

5.2 Installation Manual and Add-On Services

• Installation Manual: We provide an installation manual or guide for these machines.
• Additional Services: No routine maintenance or servicing is required unless otherwise stated. However, you may book maintenance or servicing as an add-on, subject to additional fees and separate terms.

5.3 No Warranty or Liability for Improper Use
We are not liable for any damage, injury, or loss resulting from the improper use or installation of high-value machines. Always follow the installation manual and safety instructions.

6.1 Ownership
All content on the Site, including but not limited to text, graphics, logos, images, videos, and software, is the exclusive property of the Company or its licensors and is protected by intellectual property laws.

6.2 Limited License
You are granted a limited, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes. Any unauthorized use is prohibited.

6.3 Trademarks
All trademarks, service marks, and logos (collectively, “Marks”) displayed on the Site belong to the Company or third parties. You may not use these Marks without prior written consent from their respective owners.

7.1 Prohibited Activities
You agree not to:

• Use the Site or Services for any unlawful purpose.
• Disrupt or interfere with the security or operation of the Site.
• Upload or distribute any malicious code.
• Attempt to gain unauthorized access to any portion of the Site.

7.2 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for any activity under your account. Notify us immediately of any unauthorized use.

8.1 As-Is Basis
The Site and Services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Site, the information, content, or products included therein.

8.2 T&C Accuracy
While we strive to ensure the accuracy and completeness of these Terms, we do not accept liability for any errors, omissions, or inaccuracies. We reserve the right to correct or update these Terms at any time.

To the fullest extent permitted by applicable law, in no event shall the Company, its affiliates, directors, officers, employees, or agents be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site, Services, or products purchased through the Site. This limitation applies regardless of the legal theory on which the claim is based.

You agree to indemnify and hold harmless the Company, its affiliates, directors, officers, employees, and agents from any claims, damages, liabilities, or costs arising out of (a) your breach of these Terms, (b) your use or misuse of the Site or Services, or (c) your violation of any law or the rights of a third party.

Some products, especially high-value machines, may require a separate, additional contract. In the event of any inconsistency between these Terms and the additional contract, the terms of the additional contract will control.

These Terms shall be governed by the laws of Germany without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Germany.

We reserve the right to modify these Terms at any time by posting updated Terms on our Site. Your continued use of the Site or Services after any such changes constitutes your acceptance of the revised Terms.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

If you have any questions, concerns, or comments about these Terms or any of our products and services, please contact us at:

Cocktail Joe
info@cocktailjoe.co

info@cocktailjoe.sg